A message from ENMAX Energy
We want to let you know of a phone scam that is occurring in Alberta.
The scammers are saying that your electricity bill (from ENMAX or another retailer), is overdue and it must be paid right away or your power will be cut off.
How to identify a scam
Feel free to share the following with your family and friends:
We do not currently accept any payment by credit card or through PayPal.
There are regulations in Alberta that prevent your power from being completely cut off to a home during the cold winter months, or any other time when the forecast is for temperatures below 0 degrees Celsius within a 24-hour period.
Should the weather be warmer, disconnections only happen after we have sent written notification in addition to your utility bill to you on your outstanding balance.
Disconnecting power is a last resort and will only happen after considerable effort has been made to arrive at a solution.
Here’s what you can do
If you receive a suspicious phone call follow these steps:
Do not give out any personal information including account numbers or addresses.
Report the phone call to the Alberta Utilities Advocate by email or call them in Alberta at 310- 4-UCA (310-4822).
If you’re concerned about your ENMAX account, sign in to your ENMAX account online and make sure your information is correct, or call our Customer Care Team at 310-2010.